Refund policy Return, Refund & Warranty Policy

At Tontekbattery.com, we are committed to providing high-quality power solutions, including All OEM batteries. To ensure your satisfaction and protect your rights, please review our return and warranty terms below.

1. 30-Day Money-Back Guarantee

If you are not satisfied with your purchase, or if you have ordered the wrong model, we offer a 30-day return window starting from the date you receive the product.

  • Condition of Return: Items must be returned in their original packaging, unused, and in a resellable condition with no scratches or physical damage.
  • Refunds: Once approved and inspected, a full refund for the product price will be issued to your original payment method.
  • Shipping Costs: For non-quality related returns (e.g., “changed mind” or “ordered wrong item”), the buyer is responsible for the return shipping costs.

2. 13 monthsLimited Warranty

We test every battery before shipment to ensure it meets original specifications. We provide 13 months Warranty for tontek batteries.

  • Coverage: This warranty covers manufacturing defects such as failure to charge, inability to hold a charge, or sudden failure within the warranty period.
  • Note: Gradual capacity loss of rechargeable batteries over time is a natural occurrence and is not considered a defect.
  • Troubleshooting: Battery issues can sometimes be caused by chargers, software, or laptop motherboards. Before approving a return, our support team may require your cooperation for a remote diagnosis.

Warranty Solutions

1:Remote Fix: Technical guidance to resolve software/calibration issues.

2:Replacement: If a hardware defect is confirmed, you may return the defective battery.

Shipping Rule: The buyer pays for return shipping; We (tontekbattery) will cover the cost of shipping the new replacement battery to you.

4. How to Return (Step-by-Step)

Please follow these steps to process your return or warranty claim efficiently:

Step 1: Submit a Request Contact us via email or WhatsApp/WeChat to initiate a return. Please provide:

  • Order Number
  • Product Model / ID
  • Reason for Return (or description of the issue)

Step 2: Diagnosis & Approval Our technical team may ask for photos or details to rule out non-battery issues (e.g., charger faults).

Step 3: Pack & Ship Once approved, pack the item securely to prevent damage.

  • Important: Please retain your tracking number. We cannot issue refunds or replacements if the return package is lost in transit without tracking.

Step 4: Refund or Replacement Upon receiving and inspecting the return:

  • Refunds: Processed to your original payment method (please allow several business days for your bank to process).
  • Replacements: A new battery will be shipped to you promptly.

Contact Us

If you have any questions ,kindly feel free to contact us and we will reply asap

  • Email:support@tontekbattery.com
  • WhatsApp: (+86) 158 7913 894556